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ASSISTANT STORE MANAGER

CANNABIS INDUSTRY

Location: Denver, Colorado

Responsibilities​

Customer and Patient Satisfaction:

  • Assist with coaching and motivating employees to work as a team to achieve customer and patient satisfaction.

  • Deliver excellent customer and patient experience, by providing employees with regular training and feedback.

  • Utilize company website, intranet, and other social media to be aware of promotions, trends, and other notable information related to customer and patient satisfaction.

  • Support the Store Manager by monitoring the activities of the store employees to maximize efficiency, minimize errors and respond to customers’ needs in a timely fashion.

  • 75% of time spent will be on the bud room sales floor to maximize the Customer Experience

Sales Growth and Profitability:

  • Understand analysis of store financials such as Profit and Loss statements and other metrics to achieve and exceed store and company goals.

  • Communicate the stores weekly and monthly sales targets, results and information.

  • Assist with product and merchandise inventory according to SOPs, including maintaining product and merchandise displays as appropriate and back stock levels to meet sales goals.

  • Support the coaching and motivation of employees to work as a team to achieve or exceed individual and store sales goals.

  • Assist with providing leadership and direction to store employees to ensure that effective use and management of systems.

  • Assist with training and accurate use of point of sale, inventory management systems, state compliance / METRC, online training systems, etc.

  • Assist with maintenance of store to ensure that it is kept in a safe, clean, and professional manner, adhering to all Brand consistency standards that maximize the customer and patient experience.

Compliance and Reporting:

  • Assist with store operations, ensuring that all transactions are executed compliantly within established Standard Operating Procedures.

  • Assist with workflow and work procedures ensuring that workflow and procedures are documented, and that appropriate controls and audits are in place to ensure data and processing integrity.

  • Ensure with compliance with all local, state, and federal regulations.

Safety and Security:

  • Monitor the activities of employees, customers, and patients to ensure a safe and secure environment.

  • Ensure loss prevention policies and procedures are followed.

Leadership and Supervision:

  • Works under the general supervision of the Store Manager.

  • Assists the Store Manager in the supervision of non-exempt employees.

  • Assist with management of employees including hiring and developing, planning, assigning/directing work, appraising performance, rewarding and disciplining, addressing complaints and resolving employee issues.

  • Provide technical leadership and managerial direction to designated employees.

  • Assist in establishing initial and ongoing training for employees to ensure an adequate level of understanding regarding guidelines, policies and procedures.

  • Work collaboratively with all employees and business partners.

  • Assist with providing effective leadership to employees to ensure a complete understanding of and alignment with the Company’s vision, mission and values to maintain a positive work environment and a high level of morale.

Systems:

  • Assist with providing leadership and direction to store employees to ensure that effective use and management of systems.

  • Assist with training and accurate use of point of sale, inventory management systems, state compliance / METRC, online training systems, etc.

Project Management:

  • Assist with developing and managing projects, including defining project scope, resources and achieving deliverables on time and within budget.


Required Skills / Qualifications 

Required Certificates, Licenses, and Registrations:

  • MED Badge Required

Education:

  • High School Diploma or equivalent required.

  • BA/BS degree preferred, or an additional 2 years of related experience may be substituted in lieu of a degree.

Work Experience:

  • A minimum of 1-year experience in a management role within a retail or customer service environment. Must also have a minimum 2 years’ retail sales experience working in a fast-paced retail store environment.

  • Demonstrated ability to work with a diverse team of managers and sales associates, vendors, and community members.

  • Success building and maintaining strong professional relationships.

  • Bilingual in English/Spanish desired.

  • Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Proven success in the following job competencies:

  • Leadership

  • Results

  • Communication and Presentation

  • Customer Focus and Relationship Building

  • Influencing

  • Problem Solving and Decision Making

  • Information and Technology Proficiency

  • Technical Industry and/or Profession Expertise

This employer is an EEO/AA/Veterans/Disabled employer.

 

(720) 689-2244

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